Frequently Asked Questions

Frequently Asked Questions

Get Every Single Answers There if you want

  • What medical services does Mercy Medical Centre offer?

    Mercy Medical Centre provides a range of specialized healthcare services, including obstetrical and gynaecological care, infertility treatments, gynaecological services, wellness clinics, childbirth preparation classes, and family planning consultations.

  • How can I schedule an appointment at Mercy Medical Centre?

    Scheduling an appointment is easy. You can call us at (+254) 729 370 022 / 733 370022, or you can visit our website and contact us through the contact form. Walk-ins are also welcome during operating hours.

  • Does Mercy Medical Centre accept insurance plans?

    Yes, we accept various insurance plans. Please contact our administrative staff or check our website for a list of accepted insurance providers. We are committed to helping you navigate the insurance process for a seamless experience.

  • What sets Mercy Medical Centre apart in terms of reproductive health services?

    Mercy Medical Centre stands out for its holistic approach to reproductive health, offering comprehensive services guided by Christian ethics. Our board-certified specialists, personalized care, and commitment to patient satisfaction distinguish us as a leader in the field.

  • Where is Mercy Medical Centre located?

    Mercy Medical Centre is conveniently situated at Cardinal Otunga Plaza Annex, on the 6th Floor, Kaunda Street, in Nairobi, Kenya. Our location is within the same compound as the Holy Family Basilica, opposite the Catholic Bookshop. For your reference, our full address is P.O. Box 7878 – 00200 City Square, Nairobi, Kenya. Feel free to contact us at (+254) 729 370 022 / 733 370022, or reach out via email at We look forward to welcoming you to our state-of-the-art facility in the heart of Nairobi City.

  • Where can I find parking when coming to Mercy Medical Centre?

    There is ample parking available within the compound of Mercy Medical Centre at the Holy Basilica. Our dedicated parking area ensures convenient access for visitors. Please feel free to utilize this facility during your visit.Our aim is to make your experience as seamless as possible. Should you have any specific parking-related queries or require assistance, our staff is readily available to guide you.

  • Why are the doctors always late by one hour, and the clinic opens at 9.00 AM?

    Our doctors are committed to providing comprehensive care, and sometimes this involves attending to surgeries or visiting patients before arriving at the clinic. While we strive to maintain punctuality, unforeseen circumstances in the medical field can lead to slight delays. We appreciate your understanding and assure you that our team works diligently to minimize any inconvenience.

Parking In Mercy Medical Centre

Here are some of the photos of how the parking area looks like for your convenience. For any support contact us for assistance.